Privacy Policy

1. Introduction

Welcome to Reflectech. This Privacy Policy explains how we handle your information when you use our online IT repair and device counseling services. We are committed to protecting your privacy and being transparent about our data practices.

Business Name: Reflectech
Business Type: Sole Proprietorship
Contact Email: helpreflectech.in@gmail.com
Contact Number: +91 8279197387
WhatsApp: +91 8279197387

2. Information We Collect

We collect minimal information necessary to provide our services:

• Contact Information: Name, phone number, WhatsApp number
• Email Address: If you choose to provide it (optional)
• Device Information: For repair services - device type, brand, model, Windows version, and issue description
• Service Preferences: For counseling services - usage type and preferred call time

3. How We Use Your Information

Your information is used solely for:

• Providing the requested IT repair or counseling services
• Contacting you regarding your service booking
• Communicating during remote support sessions
• Processing refunds if applicable
• Sending service updates (only if you opt-in)

4. Data Storage and Retention

Important: Reflectech does NOT store your personal data on any servers or databases.

• We do not maintain permanent records of customer information
• Contact details are used only for immediate service delivery
• We do NOT store payment information - all payments are processed through secure third-party payment gateways
• Session logs and chat histories are not retained after service completion
• Any information shared during remote sessions is not saved by us

5. Payment Information

Reflectech does NOT collect, store, or process payment information directly. All payments are handled by secure, PCI-DSS compliant third-party payment gateways. Your payment card details, UPI information, or banking credentials are never accessible to us.

6. Data Sharing and Disclosure

We do not sell, trade, or share your personal information with third parties except:

• Payment Processors: To complete transactions (they have their own privacy policies)
• Legal Requirements: If required by law or government authorities
• Service Protection: To prevent fraud or protect our rights

We never share your data for marketing or advertising purposes.

7. Remote Access and Data Security

During repair services, we use remote access software (Supremo, TeamViewer) to access your device:

• Access is granted only with your explicit consent
• Sessions are conducted only for the duration of the repair
• We do not access, copy, or store your personal files
• We are NOT responsible for any data loss or theft during or after the session
• You should backup important data before any remote session
• Remote access is terminated immediately after service completion

8. Cookies and Tracking

Our website may use basic cookies to enhance user experience (theme preferences, etc.). We do not use tracking cookies or third-party analytics tools to monitor your browsing behavior.

9. Your Rights

Since we do not store your data, there is no permanent record to access, modify, or delete. However, you have the right to:

• Refuse to provide optional information (like email)
• Opt-out of promotional communications at any time
• Refuse remote access to your device
• Request information about what data was used during service delivery

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from minors. If a minor wishes to use our services, parental or guardian consent is required.

11. Third-Party Links

Our website or communications may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. Please review their privacy policies separately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

14. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts in India.